SBAR Practice Coach is a monthly subscription. We want you to keep paying only if the tool is useful to you, so here is exactly how cancellations and refunds work.
Cancel any time
You can cancel your paid subscription at any time from the Billing page by clicking “Manage Billing”. Cancellation stops the next renewal — you keep paid access through the end of the current billing period, and you will not be charged again.
14-day money-back guarantee for new subscribers
If you are a first-time paid subscriber and the tool isn't what you expected, email sbarpractice@gmail.com within 14 days of your first paid charge and we will refund that charge in full. No questions asked. Include the email address on your account so we can find the charge.
Renewals
Renewal charges (any charge after your first month) are non-refundable by default, because you can cancel at any time to prevent the next renewal. If you were charged for a renewal you meant to cancel — for example, you forgot and did not use the tool that month — email us within 14 days of the renewal charge and we will consider a good-faith, one-time refund. We look at whether the account was genuinely unused in that period.
Duplicate or accidental charges
If you were double-charged, charged after cancelling, or otherwise charged in error, email us and we will refund the incorrect charge promptly.
How refunds are issued
Refunds are issued back to the original payment method through Stripe. They typically appear on your statement within 5–10 business days, depending on your card issuer.
Chargebacks
Please email us first before disputing a charge with your card issuer. Almost every issue can be resolved faster by refund than by chargeback, and a chargeback can suspend your account while the dispute is investigated.
Contact
All refund requests: sbarpractice@gmail.com. We aim to respond within two business days.